Our Week at Las Terrazas de Abama Few years ago we enjoyed a marvellous stay at Abama Hotel. This time we decided to stay in a new... read more built Las Terrazas apartment, not knowing, that these are two different companies as it is not communicated at all from the management. We learnt this at check-in and were rather disappointed due to several points: it was not possible to get tables at Kabuki or MB Restaurants – nearly fully booked for the whole week. We tried several times and wasted a lot of efforts and time for getting tables not later than 21.00… We had to ask several times for getting answers regarding reservations – they have a chaotic reservation system. Although we had given them our credit card details before our arrival, we had to fill out forms with our name, credit card details…. for a reservation in the hotel restaurants, where it was not possible to book the bill on our room. The staff at reception was friendly but incompetent and chaotic. This is no 5 star service at all! We could not book tee times directly in the Proshop – we had to get a voucher at the reception at Las Terrazas and again to wait, as it mostly was very busy at this desk. Food and service in Kabuki and MB were marvellous and a great experience. We love playing golf at Abama golf course. This was the main reason why we booked this resort,... Few years ago we enjoyed a marvellous stay at Abama Hotel. This time we decided to stay in a new built Las Terrazas apartment, not knowing, that these are two different companies as it is not communicated at all from the management.

We learnt this at check-in and were rather disappointed due to several points:

it was not possible to get tables at Kabuki or MB Restaurants – nearly fully booked for the whole week. We tried several times and wasted a lot of efforts and time for getting tables not later than 21.00… We had to ask several times for getting answers regarding reservations – they have a chaotic reservation system.

Although we had given them our credit card details before our arrival, we had to fill out forms with our name, credit card details…. for a reservation in the hotel restaurants, where it was not possible to book the bill on our room. The staff at reception was friendly but incompetent and chaotic. This is no 5 star service at all!

We could not book tee times directly in the Proshop – we had to get a voucher at the reception at Las Terrazas and again to wait, as it mostly was very busy at this desk.

Food and service in Kabuki and MB were marvellous and a great experience.

We love playing golf at Abama golf course. This was the main reason why we booked this resort, hoping to get a better price for the greenfees. We paid € 168,- per round, per person, plus 70,- for the golf car, which is highly overpriced for guests staying at the resort. On our last stay at the hotel 3 years ago we had special golf deals for Abama course.

The food choice of breakfast at Melvin Restaurant was good; the egg dishes were fabulous. Many (mostly English) families with children stayed at the resort during the holiday week. We hardly could stand the noise and the hectic rush; unfortunately there is no area for people travelling without children. There was far too less staff; nevertheless we have to mention an extremely competent woman (Melania?) who gave her best. She stayed friendly all the time although she was responsible for EVERYTHING, she had to take orders, serving dishes, cleaning the tables, replacing plates…. all in all very uncomfortable for the guests and not at all worth the price.

We rented a one bedroom apartment which was fabulous, quiet and clean; nice terrace with a stunning view to the ocean and breath taking sun downers. Just one point to mention: the lights were faulty, some switches didn't work.

There are a lot of further apartments and houses under construction. I wonder how they will manage this in the future if there are nearly no restaurant reservations possible, tee times (also at Adeje, Las Americas…) hardly available, crowed breakfast area, waiting times for shuttles, overstrained staff…

All in all, bad management and the value for the money you pay for Las Terrazas is not appropriate at the moment.

Nevertheless we did not allow ourselves to spoil our holidays and enjoyed the sun and the stay at Tenerife. More read less

Family holiday We had a fantastic time at this wonderful hotel. The setting is out of this world and the apartments are... read more very spacious and new. The apartments are well serviced apart from a few amenities, eg washing up liquid, dish cloths etc. I provided this feedback to the hotel.

The staff are all very nice and helpful too.

The pool area is lovely however the pool bar menu is limited and no kids menu available but again the hotel took this feedback from me.

The beach is a short drive and a complimentary shuttle bus can drop and collect you which was very easy.

Overall we had a great holiday and will be sure to return again. More read less

Premium experience Excellent break from the European winter on Tenerife at Terrazas de Abama.

2 bedroom apartment with great views, superb quality of... read more services and fantastic interior decoration.

Resort

The whole place is new. Opened in 2015 but they have been adding buildings (~10 apartments each) every year. The resort is still modest in size and very quiet.

From any apartment, it’s max 3 minutes walk to one of the two pools. These are normally heated but during our stay, the heating system was down after a storm. One of the pools has a pool bar and restaurant. Decent prices and good service.

The complex is about 1km from the beach which you can see from any apartment as the apartments are built against a slope. There is situated on a golf course which can be accessed easily.

There is a service shuttle bus that you can call for a 5 minute transfer to the beach. Very convenient. There are also many golf carts whizzing about. I am sure these can be rented.

Apartment

The 2 bedroom apartment is really great. Premium fit and finish with marble floors, good a/c with proper heating for chilly winter nights. Fully equipped kitchen and luxury bathroom.

Big flatscreen TVs with a modest selection of television channels.

Excellent WiFi. Not so much in terms of speed but it was very stable and reliable also for video calls.

The terrace is huge and has dining table, relax chairs and 2 sun-beds.

Abama

The resort is in the middle of nowhere. It’s only 10 minutes to a nearby village but only by car. Without a car, you are stuck.

Food, drink and facilities

There is a little food shop at reception. Nice stuff but not a replacement for a corner shop or supermarket. A nice selection of upmarket (local) product and fresh bread in the morning.

There is a good restaurant that we did not try but looks fancy. Bar food is fairly priced for a 5 star resort. read less

fantastic experience a big thank you to the staff who really make the difference! The apartament was very convenient. cleaning service every... read more day, travelling with kids is a need. the front office staff could not do enough for us, thank you Virginia from italy. The restaurant in the main building offers a nice bfast and very reasoble prices dor dinner, we tryed it once.

we want to come back in feb so see you soon. read less

Fabulous apartment, lovely setting Stayed 5 nights in the smallest apartment, but still space aplenty. Quality throughout, and spotlessly clean. Very quiet, you'd... read more need to stay put or have a car. We self catered. Kitchen completely functional and good quality but limited in the equipment, few pans and limited space. But we managed just fine and had to just be a little creative! The balcony we had only got the sun late in the afternoon because of the situation and it being covered, the setups do vary.

Housekeeping were great. They noticed birthday cards and left a chilled bottle of fizz which was a lovely touch.

We didn't make use of any of the amenities other than the pool area which was beautiful.

Most importantly, would we stay again? Yes, absolutely we would. read less

Terrible service Nice apartment- spacious and clean. Terrible staff in reception, lots of noise from golfcourse machines at 6 am every morning,... read more chaos at Breakfast - not enough staff, wait is approx. 45 min before you get Breakfast. Promised an answear Reg. Noise and Breakfast 4 Times from staff but no one got back to us as promised. Same with our friends that got a apartment with AC not working- noone fixad the apartment and they didnt give them a new one- very ignorant staff in reception. read less